SHOP POLICIES
Last updated: 15.09.2026.
These Shop Policies apply to products purchased directly from House of Brows through our online shop.
House of Brows sells products directly to customers.
1. Products
House of Brows offers products and professional supplies intended for use in Permanent Make Up and selected Beauty Treatments.
Product descriptions, images, prices and availability are provided on the online shop at the time of purchase.
We aim to ensure that product information is accurate and up to date.
2. Orders
When you place an order through the House of Brows online shop, you are purchasing products directly from House of Brows.
Your order confirmation will provide details of the products purchased, price and delivery information.
3. Delivery
Delivery is currently available within Ireland and Northern Ireland.
Standard delivery is €7 within Ireland and Northern Ireland.
The estimated delivery time is 5–7 working days.
If a specific delivery date or timeframe is stated at the time of purchase, the applicable delivery information will be provided during the ordering process.
House of Brows remains responsible for the order until it is delivered to the customer or another person nominated by the customer, subject to applicable law. Irish consumer law provides protections in relation to delayed or non-delivered goods.
4. Delivery Delays
If an order is delayed or does not arrive within the applicable delivery timeframe, please contact us at:
We will review the order and work with you to resolve the issue.
5. Right to Cancel an Online Purchase
Where applicable under Irish consumer law, customers purchasing products online have a statutory right to cancel within the applicable cooling-off period.
For most online purchases, the cooling-off period is 14 days from the date the goods are received.
This statutory right is subject to applicable legal exceptions.
House of Brows does not intend to restrict any statutory consumer rights.
6. Returns
If you wish to return a product because you have changed your mind and a statutory cancellation right applies, please contact us within the applicable cancellation period.
The customer is responsible for the cost of returning products where the return is made because of a change of mind, unless applicable law provides otherwise.
Products should be returned in accordance with the applicable return instructions provided by House of Brows.
7. Faulty or Incorrect Products
If a product is faulty, damaged, not as described or otherwise does not conform to the sales contract, please contact House of Brows as soon as possible.
Consumers have statutory rights in relation to faulty or non-conforming goods, including remedies such as repair, replacement, price reduction or termination of the contract where the applicable legal conditions are met.
Return costs for faulty or incorrectly supplied products will be handled in accordance with applicable consumer law.
8. Product Complaints
If you have a complaint about a product, please contact:
Email: info@houseofbrows.ie
Please include:
your name;
order number;
details of the product;
a description of the issue; and
photographs where relevant.
We aim to respond to written complaints within 48 hours.
9. Refunds
Where a refund is due, it will be processed in accordance with the applicable consumer rights and the circumstances of the return.
For online cancellations where the statutory cooling-off right applies, the applicable legal refund timeframe will apply.
10. Return Costs
For a change-of-mind return, the customer is responsible for return postage costs, unless applicable law provides otherwise.
Where a product is faulty, damaged, incorrectly supplied or otherwise covered by a statutory remedy requiring the business to bear the return cost, House of Brows will comply with the applicable legal requirements.
11. Product Availability
Product availability may change from time to time.
If a product becomes unavailable after an order has been placed, House of Brows will contact the customer regarding the available options.
12. Prices
Product prices displayed in the online shop are the prices applicable at the time of purchase, subject to any clearly stated promotional terms.
Any applicable delivery charges will be displayed before the order is completed.
13. Consumer Rights
Nothing in these Shop Policies limits or excludes any statutory consumer rights available under Irish or applicable European law.
Consumer law provides protections for goods purchased online, including rights relating to conformity, faulty goods, delivery and, in many cases, cancellation of online purchases.
14. Contact
For shop enquiries, orders, returns or complaints:
House of Brows
Email: info@houseofbrows.ie
Order telephone: 085 723 7119